Refund policy

Thank you for shopping at CHYLYNN! We strive to ensure you’re completely satisfied with your purchase. If you need to return or exchange an item, please review our policy below.

Return Eligibility

• Items must be returned within 30 days of receiving.
• Products must be unused, in their original packaging, and in the same condition you received them.
• Certain items, such as sale items or gift cards, are non-returnable.

How to Initiate a Return

1. Contact Us:
   Please reach out to our customer support team at chylynn@chylynn.com to initiate your return. Include your order number and the reason for the return.
2. Return Shipping:
   You may be responsible for paying the return shipping costs unless the item is defective or the return is due to an error on our part.
3. Packing Your Return:
   Please securely package the item(s) you wish to return. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75.

Refund Process

• Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 10 business days.

Exchanges

If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of receiving the product, and we will assist you in resolving the issue promptly.

Contact Us

If you have any questions regarding our Refund Policy, please don’t hesitate to reach out to our customer support team at chylynn@chylynn.com

Thank you for shopping with CHYLYNN! Your satisfaction is our priority.