FAQ
Welcome to the CHYLYNN Frequently Asked Questions (FAQ) page! Here, you'll find answers to some of the most common questions we receive. If you have any other inquiries, feel free to contact us.
1. What is your return policy?
You can return items within 30 days of receiving them. Items must be unused and in their original packaging. For more details, please check our Return Policy.
2. How long does shipping take?
We offer standard shipping (free), which typically takes 8-15 business days. Orders are processed within 1-3 business days before shipping.
3. Do you ship internationally?
We do not provide international shipping. Only United States
4. How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or the carrier’s site.
5. What payment methods do you accept?
We accept various payment methods, including major credit cards, and other secure payment options. You can select your preferred method at checkout.
6. What should I do if my item is damaged or defective?
If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will assist you in resolving the issue promptly.
7. Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. We process orders quickly, so we may not be able to make changes once your order has been submitted.
8. Do you offer gift cards?
Yes, we offer gift cards! You can purchase them directly from our website.
9. How can I contact customer support?
You can reach us via email at chylynn@chylynn.com
10. Where can I find your store policies?
You can find links to our store policies, including our Return Policy and Shipping Policy, at the bottom of our website.
If you have any other questions or need further assistance, please don’t hesitate to reach out. Thank you for choosing CHYLYNN!